Welcome to the Skiplagged Privacy Policy (“Privacy Policy”). We take the security of your information seriously, and work hard to maintain secure websites and services for your use. Skiplagged, Inc., together with its affiliates (collectively, “Skiplagged”, “we,” or “us”), provides services and tools that enable users to research, find, and book flights, hotels and related travel services. This Privacy Policy is intended to better help you understand our practices regarding information collected, including through (i) our websites including but not limited to skiplagged.com, our mobile sites and our other affiliated websites (collectively, “Websites”), (ii) our products and services, and (iii) any other digital properties that we own or control (collectively, the “Skiplagged Services” or “Services”) whether you are a customer that uses Skiplagged Services, a prospective customer, an end user of our customers’ services that utilize our solutions, a prospective employee or whether you are simply visiting our Websites. This Privacy Policy describes how Skiplagged collects, processes, shares and retains the personal information (or in the EU/Switzerland: “personal data”) you provide to us.
When you interact with the Skiplagged Services, you consent to such collection, processing, sharing and retaining of information (including personal information/personal data) as described in this Privacy Policy and all additional terms and conditions governing your use of the Services. You are also responsible for ensuring that the other people that you are acting on behalf of (such as those included with you on a booking), are aware of the content of this Privacy Policy and that you have checked with them that they agree to their personal data being given to us to make a booking or other purchase on their behalf. If you do not consent to the terms of this Privacy Policy and the additional terms and conditions, do not continue to interact with or use the Skiplagged Services.
European Privacy Policy: Please also see our European Privacy Policy for further information on your rights under applicable European privacy law.
Due to the global nature of the Skiplagged Services, our privacy practices may vary among the states, countries and regions in which we operate in order to comply with applicable legal requirements.
Personal Data may be transferred outside of Europe, provided that certain conditions as set out in the applicable legislation are complied with. Your Personal Data will also be processed by personnel operating outside Europe who work for us. This includes personnel engaged in, among other things, the fulfilment of your order and the provision of support services. We are party to data transfer agreements with each of our service providers and the members of our group and we will (i) keep each document up to date with current law, and (ii) only engage in personally identifiable information transfers from Europe to outside Europe in accordance with such an agreement or an alternative means of transfer in compliance with data protection legislation. We may also process personal data submitted relating to individuals in Europe via other compliance mechanisms, including use of the European Union Standard Contractual Clauses or Binding Corporate Rules.
We only collect personal information for the purposes of conducting our business, including in relation to the providing the Skiplagged Services. We collect, process, share, and retain information from you and any devices you may use when you access our Websites, use our Services, register for an account with us, provide us information on a web form, update or add information to your account, participate in community discussions, chats, or otherwise correspond with us. The specific information we collect depends upon your use of the Services and Websites, and is described below:
The type of personal information we collect depends on your relationship with us – whether you are a customer, prospective customer, an end user of our customers’ services that utilize our solutions, a prospective employee or whether you are simply visiting our Websites. Examples of the types of information we collect are:
We may collect your personal information in a number of ways, including in person, by telephone, by email or electronically when you contact us or visit our Website to:
You can choose not to provide us with certain information, but then you might not be able to take advantage of many features of the Websites and Skiplagged may not be able to provide you with certain Services.
Skiplagged may use the information, including personal information, collected in connection with the Skiplagged Services for the purpose of providing the Services to our customers, as well as for supporting our business functions, such as fraud prevention, marketing, analytics and legal functions, and other legitimate purposes.
To the extent permitted by applicable law and, for customer data, as permitted by our customer agreements, we may use information collected in connection with our Services:
Personal information under the control of users of the Skiplagged Services. In some circumstances, we may access and use personal information that has been collected by a customer in the course of their use of the Services. This personal information remains under the control of the customer at all times. We will only use this information on a limited basis to fulfill our contractual obligations to the customer to:
Aggregate Information. To the extent permitted by applicable law, we may use, process, transfer, and store any data about individuals and customers or partners in an anonymous (or pseudonymous) and aggregated manner. We may combine personal information with other information, collected online and offline, including information from third party sources. We may also use information in other ways with consent or as permitted by applicable law. By using the Skiplagged Services, our customers agree that we are hereby licensed to collect, use, share and store anonymized (or pseudonymized) aggregated data collected through the Skiplagged Services for benchmarking, analytics, A/B testing, metrics, research, reporting, machine learning and other business purposes.
Automated Decisions. To the extent permitted by applicable law, we may collect data in an automated manner and make automated decisions, including using machine learning algorithms, about individual users of the Skiplagged Services in order to provide or optimize the Skiplagged Services offered and/or delivered, for security or analytics purposes, and for any other lawful purpose.
To the extent permitted by applicable law, Skiplagged may share and disclose information, including personal information, as set forth below:
Skiplagged may also disclose personal information for other purposes or to other third parties when an individual has consented to, or requested, such disclosure, or where a customer has obtained permission from such individual, or where such disclosure is otherwise legally permitted for legitimate business purposes, and, for customer data, with such customer’s authorization or otherwise in accordance with Skiplagged agreement with such customer.
We may use cookies and similar technologies to operate and improve the Skiplagged Services, as well as to simplify our interaction with you. A "cookie" is a unique numeric code that we transfer to your computer so that we can keep track of your interests and/or preferences and recognize you as a return visitor to the Services. We may use cookies, log files, pixel tags, web bugs, web beacons, clear GIFs, Local Storage Objects (LSOs) such as HTML5 and Flash or other similar technologies to collect information about the ways you interact with and use the Skiplagged Services, to support and enhance features and functionality, to monitor performance, to personalize content and experiences, for marketing and analytics, and for other lawful purposes.
We may use the following types of cookies and similar technologies:
Most internet browsers accept cookies by default. You can block cookies by activating the setting on your browser that allows you to reject all or some cookies. The help and support area on your internet browser should have instructions on how to block or delete cookies. Some web browsers (including some mobile web browsers) provide settings that allow you to control or reject cookies or to alert you to when a cookie is placed on your computer, tablet or mobile device. Although you are not required to accept cookies, if you block or reject them, you may encounter issues using the Skiplagged Website and accessing certain pages, specifically password-protected pages.
For more information, visit the help page for your web browser or see www.allaboutcookies.org or visit www.youronlinechoices.com which has further information about behavioral advertising and online privacy.
We may use third party analytics such as Google Analytics or similar analytics services. For information on how Google processes and collects your information regarding Google Analytics and how you can opt-out, please see https://tools.google.com/dlpage/gaoptout .
To the extent permitted by applicable law, we may retain information for as long as the account of the customer for whom we collected the information is active, for at least [six (6) months] thereafter, or as long as is reasonably necessary to provide the Skiplagged Services or as needed for other lawful purposes. We may retain cached or archived copies of information. We may retain anonymized or pseudonymized, aggregated data indefinitely, to the extent permitted under applicable law. We may be required to retain some data for a longer period of time because of various laws and regulations or because of contractual obligations. We also will retain information as long as reasonably necessary to comply with our legal obligations, resolve disputes and enforce our agreements. Once information is no longer needed for the purposes for which it was collected, we will take reasonable steps to de-identify and destroy it.
To the extent required by applicable law, or in our discretion otherwise, we will allow customers and individuals to limit use of personal information. If at any time after providing us with your personal information such information changes or you change your mind about receiving information from us, you may request access to your data or that your data be changed.
Data Access and DeletionYou have the right to request access to the personal information we have collected about you and to request that we delete this information. If you would like to access, correct, or delete your personal information, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.
You may elect not to identify yourself or you may use a pseudonym in your dealings with us, except where it is impracticable for us to deal with you on this basis (for example, we will need to identify you in order to provide most of our Services).
We may use your personal information for direct marketing. This includes the use of personal information to:
If you prefer not to receive these communications from us, you may ask us at any time to stop sending you direct marketing information or to stop being contacted by us. You can do this by emailing us at [email protected].
When you use your mobile device to interact with us or use the Skiplagged Services, we may receive information about your mobile device, including a unique identifier for your device. We and our service providers and third parties we collaborate with, including ad networks, may use cross-device/cross-context tracking. For example, you might use multiple browsers on a single device, or use various devices (such as desktops, smartphones, and tablets), which can result in your having multiple accounts or profiles across these various contexts and devices. Cross-device/cross-context technology may be used to connect these various accounts or profiles and the corresponding data from the different contexts and devices.
We provide you with a means for submitting your resume or other personal information through our Website or Services for consideration for employment opportunities at Skiplagged. Personal information received through resume submissions will be kept confidential. We may contact you for additional information to supplement your resume, and we may use your personal information within Skiplagged, or keep it on file for future use, as we make our hiring decisions.
The Skiplagged Services may provide links to other websites or resources over which Skiplagged does not have control (“External Web Sites”). Such links do not constitute an endorsement by Skiplagged of those External Web Sites. You acknowledge that Skiplagged is providing these links to you only as a convenience, and further agree that Skiplagged is not responsible for the content of such External Web Sites. Your use of External Web Sites is subject to the terms of use and privacy policies located on the applicable External Web Site. We encourage you to be aware when leaving our Services and to read the privacy statements of External Web Sites that collect your personal information.
To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of personal information, we employ procedural and technological measures that are reasonably designed to help safeguard the information we collect. Only authorized Skiplagged personnel have access to the personal information, including server logs and cookie utilization data, that we collect. These individuals are required to follow strict security policies and procedures. Skiplagged may use encryption, secure socket layer, firewall, password protection and other physical and logical security measures to help prevent unauthorized access to such. Skiplagged may also place internal restrictions on who in the company may access data to help prevent unauthorized access to such information.
Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Therefore, despite our efforts, we cannot guarantee its absolute security. We do not warrant or represent that personal information about you will be protected against, loss, misuse, or alteration by third parties.
If you use the Services, you are responsible for maintaining the confidentiality of your access information and password. You are responsible for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your password. We cannot secure any personal information that you release on your own, that you request us to release or that is released through another third party to whom you've given access.
Where required under applicable law or by contract, we will notify the appropriate parties or individuals of any loss, misuse or alteration of personal information so that such parties or individuals can take the appropriate actions for the due protection of their rights. If such personal information is information of a Skiplagged customer, we will notify such customer and coordinate with them regarding any required notices to particular individuals.
We recognize the importance of protecting the privacy and safety of children. The Skiplagged Services are not intended for children under 13 years of age - and for European residents, for children under 16 years of age - see our European Privacy Policy . We do not knowingly collect personal information from children under 13. Anyone under 13 should not use the Skiplagged Services. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us as set forth below.
The Skiplagged Services may be provided using resources and servers located in various countries around the world, including the United States and other countries. Therefore, personal information about individuals or customers may be transferred, processed and stored outside the country where the Skiplagged Services are used, including to countries outside the European Union (“EU”), European Economic Area (“EEA”) or Switzerland, where the level of data protection may not be deemed adequate by the European Commission. With respect to Europe, we may use standard data protection clauses adopted by supervisory authorities and approved by the European Commission to safeguard transfers.
Under California’s “Shine the Light” law, California residents who provide personal information in obtaining products or services for personal, family or household use may be entitled to request and obtain from us, once per calendar year, information about customer information we have shared, if any, with other businesses for such other businesses’ own direct marketing uses. If applicable, this information would include the categories of resident information and the names and addresses of those businesses with which we shared such resident information for the immediately prior calendar year. To obtain this information, please contact us as indicated below. Please include sufficient personal identification information so that we can process the request, including that you are a California resident.
If you have questions, concerns, or complaints about this Policy or our privacy practices, please contact our Privacy Officer by email at [email protected]. We will respond to your inquiries as soon as is practicable.
Skiplagged may update this Privacy Policy from time to time in our sole discretion to reflect changes to our information and privacy practices. Skiplagged will post any updated Privacy Policy on this page at https://skiplagged.com/terms or in the Skiplagged Services, or with any notice to individual users if required by applicable law. Continued use of the Skiplagged Services after any such modifications constitutes acceptance to any such modified Privacy Policy. Skiplagged encourages you to review this Privacy Policy regularly for any changes. The date of last revision is shown at the “Last Updated” legend at the top of this page.
If you have any questions regarding our Privacy Policy, the practices of this site, or your dealings with us, please feel free to email us at [email protected].
The following European Privacy Policy applies if your personal data is processed in the European Union, the European Economic Area and Switzerland.
Personal Data and Processing. For the purposes of this European Privacy Policy:
“Personal Data” means any information relating to an identified or identifiable natural person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of such natural person; and
"Processing" means any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Personal Data may be transferred outside of Europe, provided that certain conditions as set out in the applicable legislation are complied with. Your Personal Data will also be processed by personnel operating outside Europe who work for us. This includes personnel engaged in, among other things, the fulfilment of your order and the provision of support services. We are party to data transfer agreements with each of our service providers and the members of our group and we will (i) keep each document up to date with current law, and (ii) only engage in personally identifiable information transfers from Europe to outside Europe in accordance with such an agreement or an alternative means of transfer in compliance with data protection legislation. We may also process personal data submitted relating to individuals in Europe via other compliance mechanisms, including use of the European Union Standard Contractual Clauses or Binding Corporate Rules.
Purposes and Legal Basis for Processing Personal Data. Skiplagged processes data for the purposes as set forth in our Privacy Policy, including to provide the Skiplagged Services and as explained in the Use of Information and Sharing of Information sections. To fulfill these purposes, Skiplagged may access data, including Personal Data, to provide the Skiplagged Services, to correct and address technical, service or security problems, or in response to contractual requirements. Please see our Skiplagged Privacy Policy Information We Collect and Data Retention sections for additional details on how we collect, use, disclose and share data, make automated decisions, and retain data, including Personal Data, about individual users or customers.
Our legal basis for the processing of Personal Data are: (i) consent or (ii) any other applicable legal basis, such as our legitimate interest in engaging in commerce, offering products and services of value to the customers of the Skiplagged Services, preventing fraud, ensuring information and network security, direct marketing and advertising, and complying with industry practices.
Data Transfers: Where personal data is transferred from the EU or Switzerland to the US in the context of an employment relationship, we will cooperate in investigations by and comply with the advice of EU data protection agencies and the Swiss Federal Data Protection and Information Commissioner (FDPIC).
Skiplagged will not transfer personal information originating in the EU or Switzerland to third parties unless such third parties have entered into an agreement in writing with us requiring them to provide at least the same level of privacy protection to your personal information as required by the Principles of the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework. We will only transfer data to our agents, resellers or third-party service providers (such as travel service providers, accountants, attorneys, consultants, and other service providers) who need the information in order to provide services to or perform activities on behalf of Skiplagged, including in connection with the delivery of services or products, Skiplagged’s management, administration, or legal responsibilities. We acknowledge our liability for such data transfers to third parties.
Additional Rights: Under European law, you may have one or more of the following additional rights:
Rectification & Erasure. To request that we rectify or delete any of the Personal Data about you that is incomplete, incorrect, unnecessary or outdated.
Objection. To object, at any time, to Personal Data about you being Processed for direct marketing purposes.
Restriction of Processing. To request restriction of Processing of Personal Data about you for certain reasons, such as, for example, if you consider Personal Data about you collected by us to be inaccurate or you have objected to the Processing and the existence of legitimate grounds for Processing is still under consideration.
Data Portability. To request and receive the Personal Data we have collected about you in a commonly used and machine-readable form.
Right to Withdraw Consent. If Personal Data about you is processed solely based on your consent and not for any other legitimate interest, to withdraw your consent at any time, without affecting the lawfulness of our Processing based on such consent before it was withdrawn, including processing related to existing contracts for our Services.
Right to Lodge a Complaint with a DPA If you believe our Processing of Personal Data about you is inconsistent with the applicable data protection laws, to lodge a complaint with your local supervisory data protection authority (“DPA”).
To exercise any of the above listed rights, please contact us as set forth below and provide sufficient details so that we can respond appropriately. We will process any requests in accordance with applicable law and within a reasonable period of time. We may need to verify the identity of the individual submitting a request before we can address such request. If the request relates to data our customers collect and process through the Skiplagged Services, we will refer the request to that customer and will support them in responding to the request. For Skiplagged customers, certain information may be reviewed, corrected and updated by logging into the Skiplagged Services account and editing the profile information.
Questions and Complaints. If you have questions, concerns, or complaints about this Policy or our privacy practices, please contact our Privacy Officer by email at [email protected].
Compelled Disclosures: Skiplagged may be required to disclose Personal Data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.